Terms & Conditions

PRICE LIST
Prices of our products can be change anytime.

 

Note: All prices given in the website does not include the Postage & Freight charges. For more information regarding this, please read POSTAGE & FREIGHT CHARGES  

 

PRICES
All prices are quoted in US Dollar and Malaysia ringgit

                                                                                                                                                                                                                     

POSTAGE & FREIGHT CHARGES
Postage and Freight charges are to borne by customers and to be included together with advance payment before delivery shipment.

We will inform the customer on the Postage and Freight charges once the orders are confirmed.

For Postage charges

The Postage charges are RM15.00 and above.

More information will be given to the customer once the order is confirm.                    

For freight charges

Importers should advise prederable freight forwarder, however we will ensure the best and the cheapest.

 

PAYMENT

Payment for postage and freight charges must be done within 5 working days.

All Postage or Freight charges are to be paid in advance before delivery or shipment to the destination.

Payment can be made by TT (Telegraphic Transfer) and L/C (letter of Credit) from reputable banks or as specified and all changes to be borne by customers.

Payment can be made directly to our accounts:

MAYBANK a/c no. 557081016444

or

AL RAJHI BANK a/c: 15100 - 1070612204.

All cheque are to be crosses and made payable to World Aquatic Ecosystem Sdn. Bhd.  

Please email proof of payment to

contactus@waecosystem.com

or

jolyn.cienn@gmail.com  

After the payment is confirm, product will be delivered within 2 weeks, due to the quarantine procedures, monitoring and ensuring the product quality.

 

PACKING

All products are professionally packaged to avoid being damage during delivery process. Heat pack may be required under certain appropriate conditions. The interior will be lined with insulate materials and protected by additional cardboard boxes.  

 

PACKING CHARGES
Should be included in our price.

As for Malayisa customer, the packaging charges are free. 

 

DOCUMENTATIONS
All necessary documentations will be faxed or email to facilitate collection at the destination airport.

 

GUARANTEE
Upon receiving your orders, we will select and prepare the aquatic plants for shipment, exercising quarantine procedures, monitoring and ensuring the plants arrive to you in good condition. However, if any damage occurs to the plants upon arrival at destination airport, we guarantee replacement.

Note: our guarantee does not include damage to your own carelessness or fault.

Picture of the damage plants are requested to send to us for clearer view.

 

CONSIGNEE INFORMATION
We also need the following information;
1. Airport of Destinations
2. Consignee’s contact details
3. Airport handling agent
4. Bankers and account number

 

FOR MALAYSIA CUSTOMER ONLY

For Penang Island, purchases of RM50 and above and for mainland Penang RM1000/- and above deliveries are free. For other state, please serve our website for informations on opening of our sales outlets. 

  

The terms and conditions can be changed without notice. Dated 5 May 2012 

 

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Lot 474 Mukim D, Jalan Baru, Balik Pulau 11000, Penang, Malaysia.
Tel: +6048661651       Fax: +6048661980